Every conversation reviewed. Every agent improved.
Score customer calls, support chats, and AI-agent conversations against the standards that matter to your business.
How it works
Paste a call or chat transcript. You confirm you have permission to analyze it.
AI Receptionist, Customer Service, Sales Call, or Appointment Booking — each totals 100 points.
Every score links to a real line from the transcript, or honestly states that no evidence was found.
Use the coaching recommendation and improved response example in your next review.
A result you can inspect
✓ Pass — Greeting and identification · 10/10 ◐ Partial — Tone and empathy · 6/10 ✕ Fail — Closing and confirmation · 0/10
“Thank you for calling Acme Dental, this is Alex. How can I help you today?”
Evidence is always quoted from the submitted transcript — never fabricated. Scores are produced by ConversationQA's built-in evaluation engine, running inside the service.
Supports English and Spanish conversations for AI receptionists, customer service, sales, and appointment booking.
Free, supported by its users
ConversationQA is free for everyone — no subscriptions and no paid tiers. If it helps your team have better conversations, you can chip in toward hosting and maintenance. Support is completely optional: it never unlocks or blocks anything.
Support payments go to ALEX SMART TECH LLC, which operates ConversationQA. They are voluntary support payments, not purchases, and are not tax-deductible.